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SHIPPING TIMES AND COSTS
FREE SHIPPING All Of The Items From EMILYSTORES.com
As Free Shipping Via USPS to U.S.A. / Canada Post To Canada / Royal Mail To Great British / China Post To Other Countries.
USPS Takes About 14-28 Days As Usual, Due To COVID-19, The Delivery Time Wil Be Longer Than Usual About 24 Days - 40Days.
Flat Shipping Via DHL Courier, Takes About 3-5 Days. Shipping Cost Is USD26.85 Per Order.
RETURN POLICY
Carefully review your shipping and billing information for accuracy before submitting your order. Once an order has been placed, it cannot be changed or cancelled.
EMILYSTORES.com is totally committed to customer satisfaction. Please visit our Orders and Returns to process your return or call +8618950066371, Monday through Friday 8:00 AM – 5:00 PM EST, Saturday 10:00 AM – 5:00 PM EST.
IMPORTANT NOTICE CONCERNING REFUNDS:
As soon as you return your item to us and it's received into our system, we will expeditiously send a refund request to your bank. Please note that while the funds are instantly deducted from our account, some banks may take 5-7 business days to process and post these refunds to your account.
GENERAL RETURN POLICY:
Most products sold by EMILYSTORES.com qualify for free exchange or replacement within 60 days from the date your order ships. Please visit our Online Returns Center to process your return. The product must be in its original condition, unused and in its original packaging. If we do not receive your return in its original condition, a service charge of $10.98 will be deducted from your refund. Returns other than for exchange or replacement will be assessed a fee of $5.98 which will be deducted from your refund. We do not refund any freight or shipping charges. This policy applies for domestic U.S.A. orders only.
We do not accept returns or exchanges for any products after 60 days from the date your order ships.
If you would like assistance in returning an item, please contact our customer service department email us at sales@emilystores.com. We will be happy to walk you through the return process.
WARRANTY INFO
To be replaced under warranty the items must be badly worn. And we reserve the right to determine what constitutes "badly worn".
Please check your package periodically to assess how it is working. Please notify us IMMEDIATELY when you notice that there is a problem.
EMILYSTORES.com reserves the right to decide what is badly worn. This warranty DOES NOT COVER INCLEMENT WEATHER, such as: Storms, Snow, Rain, Hurricanes, Tornados, Thunderstorms, Micro-bursts, Earthquakes, Ice storms, Tsunamis or any other act of mother nature. Warranty does not cover THEFT. Warranty does not cover damage done to the flag if it is flapping against a building, a tree, branches, a garage, or any standing object or if it comes in contact with any standing object. It is the customer's responsibility to take care of their flag, hang it properly and to take it down during inclement weather.
WE'D LOVE TO HEAR FROM YOU
We really appreciate comments and suggestions. Your thoughts are important in shaping future products and making changes to existing items. Consumers often contact us to locate a specific product in their area. EMILYSTORES' products are shipped wholesale to distributors first, then provided to salons and retailers.
Our products are offered at a great number of quality salons and beauty supply retailers throughout the United States and the world. Most large retail chains carry a selection of our products, and local shops have been familiar with our brands for decades. Please ask for our products at your favorite location, and look for our items in major retail chains. We sell only wholesale to distributors and welcome inquiries for new domestic and international commercial accounts. Consumers are welcome to learn about our products here, and we welcome consumer comments and suggestions. If you need help locating a particular product or brand please contact us with the information below and also include your geographical location so we can best serve you in our response.
Please feel free to contact us:
EMILYSTORES.COM
E-MAIL: sales@emilystores.com
Phone/Whatapp:+8618950066371
Hope to hear from you soon!